Shipping & Returns
Shipping
Online orders ship within 1-3 business days. Priority by Canada Post is 2-3 business days within Canada. We cannot guarantee shipping times.
If you have any shipping questions please do get in touch.
Returns
We will happily return merchandise for up to 14 days from date of purchase with receipt for full refund; if not damaged, worn, or used in any way.
Intimates and skincare products are not eligible for refund.
All sale items are final sale.
Shipping, taxes, custom & duty and fees are non refundable.
Return shipping is responsibility of the customer.
At this time we do not offer online order exchanges.
Have any questions regarding returns and exchanges? Please email us at thefactorytofino@gmail.com
Refunds will be applied to the original method of payment. If the original method of payment isn't available, a gift card will be issued.
